Guidepoint FAQs

  • Frequently Asked Questions

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  • How does GPS differentiate from other industry leaders?

    We differentiate ourselves in several ways but the biggest differences clients notice is our staff. We don’t just talk about providing our clients with great customer service, we deliver.

    Do we offer the same type of services as some of our national competitors?

    Not only do we provide the same types of services but with our unique pricing model we prefer to not charge an extra fee for additional services like: Tax Filing, Direct Deposit, Check Signing, Check Stuffing, Custom Reports, and Web Payroll Input.

    How does GPS's payroll fees compare to the competition?

    GPS offers a true bundled pricing approach with no hidden or extra fees. Almost all of our services are included in our payroll package which makes it easy for clients to pick and choose which services they want without having to worry about price. Since GPS is designed for small to medium size businesses we will typically save you at least 10% or more on your annual payroll fees.

    In most cases we usually save our clients 10% – 20% and at times up to 50% off of their annual payroll processing fees. (In order for the guarantee to be valid we must see a current month’s payroll invoice).

    When will the funds be debited from our client's accounts?

    In general, all taxes, fees, etc., are debited from your account three days prior to check date.

    How long does it take to set up a client?

    Set up times will vary depending upon the number of employees you have, but generally it takes us 2-4 days. During this time our team of experts will review the conversion data, ensuring subsequent tax calculation and reporting is correct.

    Does the service cover full tax filing?

    GPS offers complete, accurate, timely tax filing to all our clients for no additional fee. Because we believe managing payroll taxes is the primary reason for outsourcing payroll, we include this service as part of our core offering.

    Can a client begin mid-year or mid-quarter?

    Yes. That is why we conduct a full audit of your payroll records for the calendar year in which you converted to GPS. We understand processing payroll each pay period is really a step toward year-end tax preparation and filing.

    Will all year-end work be done if it is converted mid-year?

    Yes. That is why we conduct a full audit of your payroll records for the calendar year in which you converted to GPS. We understand processing payroll each pay period is really a step toward year-end tax preparation and filing.

    Who answers IRS notices?

    Full tax service clients do not have to worry about agency notices. Once we take care of your payroll, the full responsibility for tax payments and communication with the various tax authorities is on our shoulders.

    How does GPS customer service compare to the competition?

    GPS’s payroll services come with a 60-Day Money Back Guarantee. Try our payroll service for 60 days and if you’re not 100% satisfied with the service provided by GPS, we will refund you all your paid payroll invoices.

    How come GPS is less expensive than our competitors?

    GPS is a privately held company not interested in Wall Street and double digit earnings. We are in business to make money, but feel it is not necessary to overcharge our clients to run a profitable business. In addition, GPS processes all payrolls in our Minnesota office and are delivered via UPS or FedEx (next business day). Each payroll is delivered by 11:30am whether your office is in Texas, California or Florida, GPS will get it there for you.

    How long has GPS/Staff been in business?

    GPS and its staff have been providing clients with smooth on time solutions to meet their payroll and tax filing needs for over 20 years.

    Who do I call if I have a question about my payroll account?

    GPS provides each client with a dedicated Payroll Specialist to answer all of your questions. In addition, feel free to take full advantage of the relationship you have with your GPS Sales Representative.

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